Detailed feature guides on how to navigate consultations on the DRO Health App.


Consultations are at the heart of DRO Health’s offerings. Our goal is to bridge the gap between our users and accessible healthcare. Users can virtually consult with a wide range of healthcare professionals on the app through video call, audio chat, and chat options. In this set of guides, we will take you through navigating […]

Leaving Feedback

Feedback is a pillar of consultations, as we want to know what our doctors are doing right… or wrong. At the end of every consultation, a screen will be displayed prompting you to leave feedback, with ‘Yes’ and ‘Not Now’ options. Selecting ‘Yes’ will take you a page where you can leave a star rating […]

Viewing Consultation Records

Viewing all records All records from consultations – notes, prescriptions, and diagnostic test requests – can be viewed at a glance. Open the app and click the ‘Doctors’ button at the bottom of the page. There, you will see the ‘Records’ section, with the buttons for ‘Notes’, ‘Prescriptions’, ‘Diagnostics’, and ‘Messages’. Clicking on any of […]

Joining a Consultation

Joining a Consultation: The app will send reminders when it’s time for your consultation. When you open the app and it’s time for a consultation, you will see a banner indicating the consultation has started. Click on the ‘Join’ button, and a pop up with your options will appear – Video, Audio, and Chat. Video […]

Booking a Consultation

Setting your preferred time To book a consultation that will happen at a time and date of your choosing, open the app and click on the ‘See a Doctor’ button on the home page. This will take you to the ‘Find Specialists’ page. You can also: Click on the ‘Doctors’ button on the bottom of […]

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